Legal
Last updated: July 5, 2026
Commerce disclosure — Act on Specified Commercial Transactions（特定商取引法に基づく表記）
| Distributor (seller) | YAME MATCHA DIRECT (Canjo Inc. / キャンプ女子株式会社) |
| Representative (curator) | Karen Hashimoto |
| Address | One Fukuoka Bldg. 7F, 1-11-1 Tenjin, Chuo-ku, Fukuoka City, 810-0001 Japan |
| Contact | [email protected]（お問い合わせはメールでお願いします / please contact us by email） |
| Sales price | As indicated on each product page (JPY, tax included for domestic orders) |
| Additional charges | Shipping fee calculated at checkout by destination and weight. Import duties and taxes for international orders, where levied, are the responsibility of the recipient. |
| Payment method | Credit card via Stripe secure checkout (card details never touch our servers) |
| Payment timing | Charged immediately upon order confirmation |
| Delivery timing | Hand-packed and shipped from Fukuoka within 1–2 business days. International: 3–8 business days via EMS/DHL with tracking. Domestic Japan: 2–4 business days. |
| Returns & refunds | As tea is a perishable foodstuff, we cannot accept returns for customer convenience. Damaged or incorrect items are replaced at our cost — contact us within 7 days of delivery with photos. |
Shipping & refund policy
- We ship worldwide from Fukuoka, Japan via Japan Post EMS and DHL, with full tracking provided by email.
- Free shipping thresholds: Japan ¥10,000 / Singapore, Taiwan, Hong Kong, Korea, Malaysia, Thailand ¥15,000 / US, Canada, Europe, Australia ¥20,000.
- If a parcel is returned to us undeliverable due to an incorrect address, we will contact you to arrange reshipment (reshipment postage applies).
- Refunds for damaged or lost-in-transit orders are processed to the original payment method via Stripe.
Privacy policy（プライバシーポリシー）
Yame Matcha Direct (operated by Canjo Inc.) collects only the information needed to fulfil your order and respond to your inquiries: name, email address, shipping address, phone number, and order contents.
- Payment: processed by Stripe. Your card number never reaches our servers.
- Infrastructure: our site and order database run on Cloudflare. Transactional email is delivered via Resend.
- Analytics: we use Google Analytics 4 with no advertising personalisation of our own.
- We never sell or share your personal information with third parties beyond the processors above, and we retain order records only as required for accounting and tax purposes under Japanese law.
- To request access to or deletion of your data, email [email protected].